Refund policy

All Sales Final Because every Exit Velo Apparel item is made to order, we do not accept returns or exchanges for reasons such as change of mind or incorrect size selection. We encourage you to review our size guide carefully before placing your order.

Defective or Damaged Items We stand behind the quality of our products. If your order arrives defective, damaged, or incorrect, please contact us within 30 days of delivery at exitveloapparel@gmail.com with:

Your order number
A clear photo of the issue

We will arrange a replacement or full refund at no cost to you.

Wrong Item Received If you received an item different from what you ordered, contact us within 30 days of delivery and we will make it right.

Lost Shipments If your order is marked as delivered but you have not received it, please contact us within 7 days of the marked delivery date and we will investigate with the carrier.

Refunds Approved refunds are issued to your original payment method within 5–10 business days of resolution.

Non-Eligible Items